For non-business customers, goods can be returned to us for a full refund if notified to us within 14 days of delivery; you have a further 14 days to dispatch the goods for their return back to us. Before returning any item, you must contact us to advise that you are returning them which will be confirmed by the issuing of an RMA number (see below).
To return goods that are not faulty (i.e. because you changed your mind) they must be unused and in the condition they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for opened containers of resin or hardener.
Before returning an item you must contact us whereby you will be issued with an RMA number. We are unable to issue any refunds for products returned to us where we have not been contacted (within 14 days of receipt) to advise us that you are returning goods.
Refund of Delivery Charges (Cancelled Orders)
If you return an order in its entirety then your outbound delivery charges will also be refunded (for orders within the EU). If you return only part of an order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service). Due to the way that shipping costs are incremented, this will often result in no delivery charge refund being due.
Standard delivery charges are economy/ground/non-timed services. If you selected a non-standard delivery service for your order (timed service, Saturday, expedited etc.) then only the standard delivery charge will be refunded.
Faulty or Defective Goods
Any goods found to be faulty or defective and notified to us within 14 days of delivery can be returned to us for a full refund. Before returning any goods you must contact us to let us know, whereby you will be issued with an RMA number (see below).
Refund of Delivery Charges (Faulty/Defective Goods)
If you are returning faulty or defective goods then your outbound and return delivery costs will be refunded in full (for orders from within the EU).
In the event that you are returning faulty or defective goods which were ordered as part of a larger order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service).
It is assumed businesses have an understanding of the specialist products manufactured by Vuba and so refunds are only available via prior agreement (prior to the sale) or at our discretion and will be subject to a re-stocking charge between 25% and 40%.
Products manufactured as part of a batch for a customer are excluded from our returns policy. For example, if we are asked to match a custom colour, or a previous batch of product. All bespoke manufactured products are excluded from our Returns Policy.
RMA (Returned Merchandise Authorisation)
Before returning an item you must contact us to let us know, whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.
Once you have been issued with an RMA number, it should be clearly written on the OUTSIDE of your box. Goods can then be returned to:
Vuba USA LLC
OIA Global, 160 Scott St,
Elk Grove Village,
Unfortunately, due to the difficulty identifying or correctly handling goods which are returned without prior notification, we are unable to issue any refunds for products returned to us until you contact us regarding their return (which must be within 14 days of receipt). Failure to clearly write your RMA number on the outside of the box for any returned goods could result in a delay identifying or processing your return.